Mind alchemy metrics inc.
1. Our Commitment to Privacy
Mind Alchemy Metrics is committed to protecting the privacy and confidentiality of personal information and personal health information. This Privacy Policy explains how information is collected, used, disclosed, stored, and safeguarded in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and applicable Canadian privacy laws.
2. Applicable Legislation
This Privacy Policy is governed by the laws of Ontario and Canada, including:
Personal Health Information Protection Act, 2004 (PHIPA)
Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable
3. Our Services and Role
Mind Alchemy Metrics provides services to support mental health practices in Ontario with:
Mental health data analysis and reporting support
Measurement-based care implementation
Workflow and operational efficiency improvements
Training, workshops, and audits related to mental health data and outcomes
Support for provincial programs such as the Ontario Structured Psychotherapy Program
We act as a service provider supporting clinics, programs, and organizations. We do not provide clinical care, diagnosis, or treatment.
4. What Is Personal Health Information
Under PHIPA, personal health information includes identifying information about an individual’s mental or physical health, health history, health services received, or payment for health services.
Personal health information is considered highly sensitive and is handled with enhanced safeguards.
2. The Information We Collect
Depending on the services provided, we may collect or access:
Business contact information for clinic staff and administrators
Information submitted through contact forms, booking tools, or service inquiries
Program-level, aggregated, or de-identified mental health data for reporting and analysis
Limited personal health information when required to support reporting, audits, or measurement-based care initiatives
Communications related to service delivery
We collect or access only the minimum information necessary to deliver services and meet contractual or regulatory requirements.
6. Purpose of Collection and Use
Information is collected or accessed for purposes that may include:
Supporting mental health reporting and efficiency initiatives
Assisting clinics in meeting provincial reporting requirements
Implementing and improving measurement-based care practices
Conducting audits, training, and workflow assessments
Communicating with clients and program stakeholders
Meeting legal, regulatory, and contractual obligations
Information is not used for unrelated purposes without consent, unless permitted or required by law.
7. Consent
Where required under PHIPA, consent is obtained for the collection, use, or disclosure of personal health information.
When Mind Alchemy Metrics acts as a service provider to a clinic or organization, consent obligations are typically managed by the clinic, which serves as the health information custodian.
By submitting information through this website, you consent to the collection and use of your information in accordance with this Privacy Policy.
8. Use and Disclosure of Information
Where possible, data is aggregated or de-identified to support reporting, analytics, and quality improvement initiatives without directly identifying individuals.
We may use secure analytics, reporting, and visualization tools to support measurement-based care, outcome tracking, and operational reporting for clinics.
Personal information is not sold or rented.
Information may be disclosed to third-party service providers only when necessary to deliver services, such as secure data platforms or analytics tools, and only where confidentiality and security obligations are in place.
Information may also be disclosed where required or permitted by law.
9. Website and Technical Information
When you visit our website, limited technical information may be collected automatically, including:
Internet Protocol address
Browser type and device information
Pages visited and time spent on the site
This information does not directly identify you and is used for website security, performance monitoring, and improvement purposes.
10. Cookies and Analytics
Our website may use cookies or similar technologies to support functionality and understand website usage.
You may adjust your browser settings to refuse cookies. Some features of the website may not function properly if cookies are disabled.
Website analytics are used solely to improve website performance and are not combined with clinical or program data.
11. Electronic Communications
Electronic communications, including email and online forms, may not be fully secure. By communicating with us electronically, you acknowledge and accept the associated privacy risks.
12. Safeguards and Security
We use reasonable administrative, technical, and physical safeguards to protect information against loss, unauthorized access, disclosure, copying, or modification.
Access to information is limited to authorized individuals based on role and necessity, and is governed by access controls appropriate to the information's sensitivity.
Safeguards are appropriate to the sensitivity of the information handled. Absolute security cannot be guaranteed.
13. Data Retention
Information is retained only for as long as necessary to fulfill service, legal, and regulatory requirements. When information is no longer required, it is securely destroyed or anonymized.
14. Access and Correction
Individuals have the right to request access to their personal information and request corrections, subject to the limitations and exceptions set out under PHIPA.
Requests must be submitted in writing.
15. Privacy Breach Notification
In the event of a privacy breach involving personal health information, we will notify affected parties and the Information and Privacy Commissioner of Ontario as required under PHIPA.
16. Cross-Border Data Storage
Some third-party service providers used to support analytics, reporting, or communications may store or process information outside Canada. Information processed outside Canada may be subject to the laws of those jurisdictions.
Where services involve data transfers between systems or platforms, reasonable safeguards are used to protect information during transmission.
17. Children and Capacity to Consent
Our services are intended for organizations and professionals. Where services involve data related to minors, consent and authorization are managed by the health information custodian in accordance with PHIPA and Ontario law.
18. Privacy Officer Contact
Questions, concerns, or requests related to privacy may be directed to:
Privacy Officer
Mind Alchemy Metrics
hello@mindalchemymetric.com
19. Complaints
If you believe your privacy rights have been violated, you may contact our Privacy Officer. You also have the right to file a complaint with the Information and Privacy Commissioner of Ontario.
20. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will be posted on this website. Continued use of the website after updates are posted constitutes acceptance of the revised policy.